One of the key challenges Oracle Cloud customers have is keeping pace with the quarterly upgrade schedule for Oracle Cloud applications.
A typical upgrade process involves several routine tasks, such as:
Reviewing upcoming changes and assessing the potential impact on users and existing processes
Performing UAT cycles in a sandbox environment, in preparation for the production rollout
Preparing and disseminating documentation and other self-help materials in case of significant UI or process changes
Assessing the impact on user productivity of issues introduced by the upgrade, to adequately allocate IT and other resources towards their resolution
Finally, being able to engage a fast response team to deal with such issue, in orders to minimize their impact on business
The team tasked with managing this process can be easily overwhelmed, given that these upgrade cycles happen so frequently.
In this webinar Knoa and our guest presenter, Peter Crew the CTO of Magia Solutions, will discuss some practical tips and tools that can help you effectively prepare for and deal with these upgrades, making your life easier, helping you deliver a better quality of service to your business stakeholders: the actual end users – your employees.